Terms & Conditions Of Sale

Our commitment to comply with the Regulations

We comply fully with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002.

Where to find the Regulations

The complete text of both Regulations is available on the Government's Website (Consumer Contracts and Electronic Commerce).

Our general obligations to you under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations

You have the right to change your mind and to cancel the contract without giving any reason if you make a clear statement to us that you wish to do so. You may use our cancellation form, but this is not obligatory. You have up to fourteen calendar days to inform us that you choose to cancel. The fourteen days starts the day after the goods have been received. If you cancel the contract after the goods have been sent you must return the goods to us at your own cost. Lithium-ion batteries by their nature, cannot be returned by post: If you wish us to arrange collection you will have to bear the direct cost (£13.50) of returning the goods. You will receive a full refund including the cost of the original outbound delivery charges provided you have not chosen a premium service or asked us to collect a lithium-ion battery. If a premium service has been chosen you will be refunded for the goods and the lowest value delivery option that you were offered. The amount of money refunded for goods can be reduced if the returned goods show evidence of use beyond the handling necessary to see whether the goods are as expected. Goods are not sold on a trial basis. If you use the goods and then return them, money will be deducted to reflect the diminished value.

There are important exceptions to the right to cancel. You may not cancel goods received sealed for health protection or hygiene reasons once unsealed. You may not cancel a contract for the sale or hire of 'prescription only' goods such as CPAP devices.


Once we have received your clear statement that you wish to return the goods, you must do so within 14 days. We will make refunds by the same means as payment was made and within 14 days of receiving the goods, or receiving evidence that you have returned the goods.

Data Protection

By agreeing to these terms and conditions you acknowledge and accept our Data Protection Act Policy and agree to opt in. You may, of course opt out at any time by following the directions in our Data Protection Act Policy.


No contract exists until we dispatch the goods notwithstanding that we will have forwarded an email acknowledging receipt of your order. We reserve the right to decline or rescind any order and refund your payment rather than deliver the goods. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error.

You are free to cancel the order any time up to the time of dispatch. You will then receive a full refund. The concluded contract will be filed by us but will not be accessible to you over the Internet.

The language offered for the conclusion of the contract will be English. The laws of England apply to all contracts.

Your other rights

None of these Terms and Conditions affects your other Statutory Rights.

Contact Citizens Advice Bureau

If you are concerned at all about these Terms and Conditions, or the way in which we administer them please contact your nearest Citizens Advice Bureau by visiting http://www.adviceguide.org.uk and entering your postcode.

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